Returns & Refund Policy

We offer a 30-day return policy for IQUNIX products purchased directly from our official store, provided they are in original condition and packaging. Please note that certain customized mechanical keyboards or limited edition items may be subject to specific return restrictions.

Return Process

• 1.
  Initiate a Return Request

  Contact our support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the electronics in their original box, ensuring all accessories, cables, and keycap pullers are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package to our designated return center.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 7-10 business days.